Comments on: I am not happy with AT&T customer service.

By: debra

debra — Tue, 29 Mar 2011 05:34:32 +0000

I have had nothing but problems, since i changed from verizon to att.. Big mistake, if its not broke dont fix it..Just trying to save a buck.. You get what you pay for. And now im paying for a headache, to many problems cant get on line half the time, then when i finally do, get shut down or dropped.. or ask for pass word & user id, & pass word then comes back & says its not correct.. Same one ive always used. its a huge headache, get upset every time i get on it…

By: Chris

Chris — Fri, 10 Sep 2010 01:14:04 +0000

WOW … I can’t believe what they’re trying to pull. I learned about ATT in college and got away from them, swearing never to return. Then one day, happy with my cingular account …. gobble gobble, I’m stuck again.

I moved to an area with no service. I have no home phone and am a father to two girls (one and nine). I complained and they gave me a microcell (patchy at best). About a month ago my one year old drank sunscreen … a lot of sunscreen. I frantically dialed 911 .. no service. I dialed my wife’s phone … no service. It took fifteen minutes to connect with poison control. It worked out alright – but that was too close for me.

I called ATT and spoke with what seemed like a great person (Josh Sutton). He said he understood and was sorry they couldn’t do more – that a disconnect fee would be assessed but it was automatic. Once my bill came I could call and they’d wipe it off. He was going to note my account, that I needed to switch my number to a new carrier, and have a nice life.

Pfft. So the bill comes and the charge is there. I just called and talked to the biggest ass of all the big asses in the big ass customer service department of big ass ATT (Nick Anderson … did I mention ASS?). 41 minutes into it, he isnt bending. He says it doesn’t matter what I was told, that Mr. Sutton never noted it in my account so it doesn’t count and that I have to pay. I told him he could be typing about his elementary school for all I know – and it doesn’t matter. What matters to me is what I’m told. Then he say’s if I come back they’ll drop the charges, but If I stay with the new company I have to pay.

I ask for his supervisor – but he says its pointless because everyone will agree with him. I press for a name … Cody Benson I’m told. I ask for a number. He doesn’t have a direct line I’m told. ‘You work for a phone company and your manager has no phone?’ I ask. It doesn’t matter, he says. If there’s nothing else I can do for you, have a good night … Did I mention ASS???

I tried to call the executive customer support number posted above. I select option six, for executive offices … hang up. Grrrrr. I’m not done with this.

Any suggestions – PLEASE EMAIL ME with ATT in the subject line. cdhopper71@yahoo.com

By: Dave

Dave — Tue, 09 Feb 2010 23:33:19 +0000

“Executive Customer Support” 210-8214105 “Randall L. Stephenson is the CEO. Becky Miue in the Executive Office is your best bet she can get it done, you have to be a little forceful but she will do it. Good luck, this is the worst company I have ever dealt with, and I would suggest you not use the AT&T/DirectTV bundle their billing is not working and they bill you indilviguly both at their own rate and not the bundle rate.

Dave

By: James

James — Mon, 18 Jan 2010 15:36:17 +0000

at & t is the worst service I experienced. They just loot the money from the customers in legal ways. The customer service or any other contact persons are just offer the service like they are treating their customers like shit. at & t must understand that there are many service provider with better price & better service. Your days are gone, you are now on the edge of bankrupt. Good bye at & t

James

By: rose robinson

rose robinson — Wed, 09 Dec 2009 15:56:05 +0000

MY NAME IS ROSE ROBINSON AND I’M AVERY DISSATISFYED CUSTOMER I HAVE NOT HAD PHONE SERVICE IN MY HOME SINCE THE 2ND OF DEC. I WAS TOLD THEY WOULD BE OUT ON THE 9TH BUT NEVER WAS TOLD WHAT TIME MY TELEPHONE WOULD BE RESTORED MY PHONE IS PART OF MY BUSINESS FOR MY CUSTOMERS TO BE ABLE TO GET IN CONTACT WITH ME UNLIKE ATT&T MY CUSTOMERS ARE IMPORTANT. PHONE# 251 478-5056.

By: daniel

daniel — Fri, 27 Nov 2009 03:53:06 +0000

insane,horrible, rediculas,sad , hideus unbelieveable, customer service that i never knew exsisted i ordered service oct 13 and by nov 27 still no service most of them are liers, that dont know their job.

By: tracey

tracey — Fri, 02 Oct 2009 04:35:54 +0000

AT&T is horrible. They have no respect for their long term customers. AT&T is trying to get more money out of innocent customers. I’m switching and never going there again. CUSTOMER SERVICE IS HORRIBLE

By: Tucker Steinmetz

Tucker Steinmetz — Sun, 27 Sep 2009 05:03:24 +0000

I have had my sbcglobal.net email address for several years. It is an ATT domain. I have used when all I had was dial-up and with DSL and U-Verse. Now I must give up my U-Verse and will be stuck with dial-up over land line and an air card at primary residence where U-Verse is not available. While enjoying U-Verse in a secondary residence, I have continued to use my sbcglobal account through dial-up elsewhere. Now ATT says that giving up U-Verse means that I must give up my sbcglobal email address. Even though it works as dial-up today, they say they can’t let me keep it and pay the dial-up fee. “Our system won’t allow it your account and address will go away.” Why?

By: AT&T rant. Giving up on getting an iPhone 3G S. | BrandonLive

AT&T rant. Giving up on getting an iPhone 3G S. | BrandonLive — Sat, 19 Sep 2009 01:02:16 +0000

[...] forward to June when I decided to grab a 3G S. This part I’ve written about before in detail. Well, I did as suggested and went back to the AT&T store in Bellevue. There I was [...]

By: CD

CD — Mon, 03 Aug 2009 23:02:33 +0000

Michael, what is the contact info for the “Executive Customer Support” you mentioned in your post?

By: ray

ray — Sun, 02 Aug 2009 14:20:09 +0000

att is full of shit and i will like to have some word whit the president big buesnis nids to give people a break and all so explean the contrac opsions better

By: Michael

Michael — Sun, 12 Jul 2009 21:34:41 +0000

Sorry man, that really sucks. I’d try to get in touch with their Executive Customer Service team. I can promise you they will get you better results.

By: Dave

Dave — Tue, 30 Jun 2009 02:01:46 +0000

I once upon a time vowed to never, ever, ever use AT&T Wireless again. Forever. Period. They were complete dickheads. They screwed me out of a couple hundred $$’s – frankly I don’t even remember what the specifics of the situation are, I just remember that I was never again going to let AT&T screw me, they were never going to get another penny of my hard-earned money and I fervently wished they would go bankrupt so I could laugh at their demise.

And then the iPhone 3G came out. AT&T only.

Damn.