More on the Apple Update scandal
Two points I want to make based on the comments my last post is receiving:
1) That post, and its title, are mainly about the outrageous ways in which people are jumping to Apple’s defense… not Apple’s action itself.
2) If your argument is that user’s read the dialog and can uncheck the Safari box if they don’t want it, you are delusional.
Consider the recent report that 24% of internet users can’t find Google. Now think about this from that user’s perspective. They see a dialog that says, very clearly, “Select the items you want to update.” Do you really think those users are going to know what Safari is? Do you think they’re going to know that they don’t already have it installed?
I bet you way more than 24% don’t even know what “Quicktime” is. I can promise you my sister, her roommates, and my mom all don’t. They sure as heck don’t know what Safari is. If they see it in that list, they are going to assume it is something they already have. Probably something that came with their computer.
If they’re “good” users, they will know that keeping their software up-to-date is important, so they’ll choose to update everything they possibly can because they don’t want their computers to be hacked, and we keep telling them that the best way to do that is to keep their systems up-to-date. Apple is manipulating that to their advantage. That’s exactly what John Lilly, CEO of Mozilla, said yesterday. He is right.
You can argue that it’s their software, and they can do with it as they please. I will agree with you, actually. However, just because I believe they can do this, and support their right to, doesn’t mean I have to like it. I think it’s a shitty practice, and if we don’t make a big deal about it right now, it’s only going to get worse.