How to make sure your customers miss their bills.
Thanks, Seattle City Light.
Yes, that’s their e-bill notification (the only thing you get) being flagged as “very suspicious.”
Their solution? Tell customers to ignore the warnings and add their address to your e-mail service’s “allow list.” According to the customer service rep, it’s been this way for years. How hard can this be to correct? If anything, I would think bills like this should be using SenderID to make the mail *more* trustworthy, not doing whatever they’re doing that looks “very suspicious.”
In contrast, this is how they *should* make their bills appear:
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