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BoA saga continues

by Brandon on August 18th, 2007

I just sent the following message to BoA customer service, since they don’t allow direct e-mail or have a “reply” function on the astoundingly unhelpful messages they send to me. 

This is unacceptable.  To review my experience so far, visit: http://brandonlive.com/2007/08/16/boa-is-pissing-me-off/

I just received a response to my last message stating that:

“Please be advised, Online Banking only allows access to Bank of America
accounts located in the same state as your checking account. As a result, we
are unable to add your account ending in -xxxx to Online Banking.”

My checking account has always been in Washington.  My credit account has always been in Washington.  I live and work in Washington, nowhere else.  It’s been two weeks since this issue arose and it is still not fixed.  Please fix this today, or I will have to find a bank with competent customer service.

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